Last Updated: December 27, 2014
The MUEV360 brand is owned and operated by DK Corporation Holdings Limited in Hong Kong and herein referred to as “MUEV360”, “we” or “us”. MUEV360 respects your privacy and is committed to protecting it through our compliance with this policy.
The Information We Collect & Information You Provide to Us
When you place a pre-order or order hardware products from us, the information we collect may include your name, phone number, e-mail address, mailing address, billing address, shipping address, credit card or other payment information and, if applicable, EU VAT number or other tax ID. We will also keep the details of your order and of its fulfillment including support logs and, emails and instant messages.
If you create or update a MUEV360 Account, we may collect your username, e-mail address and e-mail preferences, and password for your account.
If you experience a problem with your controller, sensor or any of our products, you may have the ability to run diagnostic checks, which will save a report with a diagnostic image set on your computer. You may choose to send this report to us, and we may use it to improve our products and services, and if you contact our customer support team they may use it to help diagnose and fix your problem.
When you fill in other forms on our website, enter a contest or promotion sponsored by us, when you fill out a survey, when you provide feedback or submissions to our website, or when you contact us through our website, by sending us an email, phone or other communication, we collect the information you provide.
Information We Collect From our Products and Services
We collect information automatically when you use our products and software, applications from our website.
We collect information when you use the MUEV360 products and our software that works with it. When you use your device while your computer is connected to the internet, we collect the device ID of your controller or module, IP address, software version, operating system and hardware configuration. We also collect performance data such as frequency and duration of use, tracking performance, environmental conditions and other performance data. We also collect technical error data such as the response times, calibration or synchronization errors or states, or other software or hardware errors or states. This information is tied to your device ID. In order to best provide products and services to you we associate your device IDs to your MUEV360 Account.
We collect information about your use of our website, sub-sites and services. This information includes usage details, page visits, IP addresses, web browser, and information collected through cookies and other tracking technologies. We may combine this information with other personal information we collect from you. The technologies we use for automatic data collection through our website may include:
Cookies (or browser cookies): Our system will issue cookies unless you have activated the appropriate setting on your browser to disable them. If you disable cookies you may be unable to access certain parts of our website.
Flash Cookies: Certain features of our website may use local stored objects (Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For more information about Flash cookies, see Choices about How We Use Your Information.
Pixel Tags and other Technologies: Pages of our website and e-mails we send you may contain small electronic files known as pixel tags (also referred to as clear GIFs, web bugs, web beacons, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an e-mail, and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). Pixel tags may also be used to track when you leave the site and to then allow a third-party to serve you an ad on third-party websites.
How We Use Your Information
We use information that we collect, including any personal information about you:
- To provide and improve our hardware and software products and our website and services.
- To respond to requests that you make, to personalize your online experience on our website, and to better tailor the features, performance, and support of our products and services to you.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To contact you about our own goods and services that may be of interest to you, or in any other way we may describe when you provide the information.
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We will share information about you with our app developer partners only on an aggregate basis.
We may disclose personal information that we collect or you provide as described in this policy:
To contractors, service providers and other third party service providers we use to support our business. However, these service providers do not have any independent right to share this information (except pursuant to a legal requirement such as a subpoena or warrant).
We may provide your credit card and related billing and payment information to third party service providers engaged on MUEV360’s behalf, including payment processors and/or credit agencies, for the purposes of checking credit, effecting payment, and servicing your accounts. These providers may store your credit card information using PCI compliant security practices for the purposes of facilitating enhanced ordering of MUEV360 devices or applications.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of MUEV360’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by MUEV360 about our users is among the assets transferred.
We may also disclose your personal information:
We value your information but are also bound by the law and if obligated, we will comply with any law, court order, legal process, or government or regulatory request.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers or others. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Your Choices Regarding Your Personal Information
We offer you choices regarding the collection, use, and sharing of your personal information. When you receive promotional communications from us, you may indicate a preference to stop receiving further promotional communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the promotional e-mail you receive. Despite your indicated e-mail preferences, from time to time we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.
Accessing and Correcting Your Personal Information
You may change your email address, password and other information for your MUEV360 Account by editing them in your account page. You may also contact us through http://muev360.com/contact to request access to, correct or delete any personal information that you have provided to us. Please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request, only after we have fulfilled such requirements).
Data Security and Retention of Personal Information
We make reasonable efforts to protect your personal information, but no company, including us, can fully eliminate security risks connected to handling information on the internet. Where we have given you (or you have chosen) a password for access to certain parts of our website or your account, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to us. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website or our products or services. We will retain your personal information for the period necessary to fulfill the purposes outlined in the policy unless a longer retention period is required or permitted by law.
Third-Party Sites and Services
Our website, applications, and services may contain links to third-party websites, products, and services. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We are not responsible for that data collection or how it is used, and we encourage you to learn about the privacy practices of those third parties.
Children under the Age of 13 or less than 1.4m Tall
Our website, products and services are not intended for children under 13 years of age or less than 1.4 tall. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on our website, products or services. If we learn we have collected or received personal information from a child we will take steps to delete that information as soon as possible.
MUEV360 abides by the “safe harbor” frameworks set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected by organizations in the European Economic Area and Switzerland. Learn more about the U.S. Department of Commerce Safe Harbor Program.
Terms of Service
Through the Site we may sell hardware products, software products and services but are not limited to such. These services and products are subject to these Terms, and may also be subject to additional terms available with those services or products. If so, the additional terms also form part of your agreement with us, and if there is a conflict between these Terms and the additional terms, the additional terms will control for that conflict.
The MUEV360 software used with MUEV360 hardware products is licensed separately and governed by the MUEV360 End User Software License Agreement. MUEV360’s obligations, if any, with regard to its products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this Site should be construed to alter such agreements.
Changes to These Terms
Please check these Terms periodically for changes because we reserve the right, in our sole discretion, to change, modify, add or remove portions of these Terms. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of the Content, contained on the Site is owned, controlled or licensed by or to MUEV360, and is protected by trade dress, copyright, trademark laws, and various other intellectual property rights and unfair competition laws.
You may use information on MUEV360 products and services (such as data sheets, knowledge base articles, and similar materials) purposely made available by MUEV360 for downloading from the Site, provided that you (1) not remove any proprietary notice language in all copies of such documents, (2) use the information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to the information, and (4) not make any additional representations or warranties relating to the information.
Your Use of the Site
You may not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any MUEV360 server, or to any of the services offered on or through the Site, by hacking, password “mining” or any other means.
You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person’s use of the Site.
You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to MUEV360 on or through the Site or any service offered on or through the Site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.
You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms, or to solicit the performance of an illegal or tortuous activity, or any other activity which infringes the rights of MUEV360 or others.
Some services or features on or offered through the Site may require you to create or have a MUEV360 Account. You must keep your MUEV360 Account details secure and must not share them with anyone else. You are responsible for all activities that occur on or through your MUEV360 Account, and you agree to immediately notify MUEV360 of any security breach of your account. MUEV360 will not be responsible for any losses arising out of the unauthorized use of your MUEV360 Account.
Privacy and Security
Interactive Forums and Submitted Content
We may provide the ability for you to upload or share information or other content on or through the Site, or on message boards, chat rooms, blogs, and other interactive forums or services (each, a “Forum”) on the Site. All information, data, text, software, music, sound, photos, graphics, videos, messages, comments, or other content posted by you (“Submitted Content”) are solely your responsibility. You are entirely responsible for all Submitted Content that you upload, post, email, transmit or otherwise make available, and you are solely responsible for any liability arising from or related to any Submitted Content you transmit in any manner via the Site. By posting Submitted Content, you grant MUEV360 a worldwide non-exclusive, assignable, fully paid, royalty-free, perpetual and irrevocable license to use, copy, publicly perform, display, distribute and modify the Submitted Content.
We do not control the Submitted Content and do not warrant its nature, accuracy, integrity, or quality, or that you will not be exposed to offensive, indecent, or objectionable material. Any user failing to comply with these Terms or the Forum rules may be expelled from and refused continued access to Forums. You acknowledge and agree that Forums are public spaces and that your participation in Forums creates no expectation of privacy. Further, you acknowledge that any personal information you communicate in Forums may be seen and used by others. We are not responsible for information that you or others choose to communicate in Forums, or for your actions or the actions of other users. MUEV360 or its designated agents may remove or alter any information or content posted or otherwise disclosed in any Forum at any time for any reason. IF YOU CHOOSE TO MAKE ANY OF YOUR PERSONALLY IDENTIFIABLE OR OTHER INFORMATION PUBLICLY AVAILABLE IN A FORUM OR OTHERWISE ON OR THROUGH THE SITE, YOU DO SO AT YOUR OWN RISK.
Submitted Ideas or Feedback
You may choose to, or MUEV360 may invite you to, submit comments, suggestions, feedback or ideas about the Site and/or MUEV360 products or services, or other Submitted Content, including without limitation how to improve the Site or how to improve, develop or introduce MUEV360 products, services or software or features (“Ideas”). By submitting any Ideas, you agree that your submissions are voluntary, non-confidential, gratuitous and non-committal, and will not place MUEV360 under any fiduciary or other obligation. You grant to MUEV360 and its designers a perpetual, irrevocable, non-exclusive fully-paid up and royalty-free license to use any Ideas without restrictions of any kind and without any payment or other consideration of any kind, or permission or notification, to you or any third party. The license shall include, without limitation, the irrevocable right to reproduce, prepare derivative works, combine with other works, alter, translate, distribute copies, display, perform, license the Ideas, and all rights therein, in the name of MUEV360, or its designees throughout the universe in perpetuity in any and all media now or hereafter known. You understand that MUEV360 may be working on the same or similar Ideas, that it may already know of such Ideas from other sources, that it may simply wish to develop this (or similar Ideas) on its own or it may have taken/will take some other action.
Third Party Sites
The Site may contain links to other web sites operated by third parties (“Third Party Sites”). Third Party Sites are not under our control. We provide these links only as a convenience and do not review, approve, monitor, endorse, warrant, or make any representations with respect to Third Party Sites. You hereby release MUEV360 and its licensors and suppliers from any past, present, and future claims, liabilities, and damages, known or unknown, arising out of or relating to your interactions with Third Party Sites.
Third Party Content
If you are a copyright owner or an agent of a copyright owner and believe that any content available on or through the Site infringes upon your copyrights, you may submit a notification through the procedure outlined in MUEV360’s Third Party Copyright Procedure.
THE SITE IS PROVIDED FOR YOUR CONVENIENCE, “AS IS” AND “AS AVAILABLE” AND MUEV360 AND ITS LICENSORS AND SUPPLIERS EXPRESSLY DISCLAIM ANY WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SITE AND ANY LINKED SITES. YOUR SOLE REMEDY AGAINST MUEV360 FOR DISSATISFACTION WITH THE SITE OR ANY CONTENT IS TO STOP USING THE SITE OR ANY SUCH CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.
The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.
MUEV360 reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
Limitation of Liability
EXCEPT WHERE PROHIBITED BY LAW, IN NO EVENT WILL MUEV360 BE LIABLE TO YOU FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, EVEN IF MUEV360 HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If, notwithstanding these provisions, MUEV360 is found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the Site, MUEV360’s liability will in no event exceed US$50.00. Some jurisdictions do not allow limitations of liability, so the foregoing limitation may not apply to you.
You (and also any third party for whom you operate an account or activity on the Site) agree to defend (at our request), indemnify and hold us harmless from and against any claims, liabilities, damages, losses, and expenses, including without limitation, reasonable attorney’s fees and costs, arising out of or in any way connected with any of the following: (i) your Submitted Content or your access to or use of the Site; (ii) your breach or alleged breach of these Terms; (iii) your violation of any third-party right; (iv) your violation of any laws, rules, regulations, codes, statutes, ordinances or orders of any governmental or quasi-governmental authorities, including, without limitation, all regulatory, administrative and legislative authorities; or (v) any misrepresentation made by you. You will cooperate as fully required by us in the defense of any claim. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you will not in any event settle any claim without our prior written consent.
Void Where Prohibited
MUEV360 administers and operates the Site from its location in San Po Kong, Hong Kong, S.A.R. of China. Although the Site is accessible worldwide, not all features, products or services discussed, referenced, provided or offered through or on the Site are available to all persons or in all geographic locations, or appropriate or available for use outside the Hong Kong. MUEV360 reserves the right to limit, in its sole discretion, the provision and quantity of any feature, product or service to any person or geographic area. Any offer for any feature, product or service made on the Site is void where prohibited. If you choose to access the Site from outside the Hong Kong, you do so on your own initiative and you are solely responsible for complying with applicable local laws.
These Terms are governed by the laws of the S.A.R. Hong Kong without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.
These Terms, together with any additional terms with MUEV360 that you agree to by using a product or service available through the Site, or by affirmatively agreeing to the additional terms, are the entire agreement between you and MUEV360 regarding the use of the Site. Any failure by MUEV360 to exercise or enforce any right or provision of these Terms is not a waiver of such right or provision. If any provision of these Terms is, for any reason, held to be invalid or unenforceable, the other provisions of these Terms will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law. Neither party is an agent or partner of the other party.
These Terms, and any associated rights or obligations, may not be assigned or otherwise transferred by you without MUEV360’s prior written consent. These Terms may be assigned by MUEV360 without restriction. These Terms are binding upon any permitted assignee.
MUEV360 may provide notifications to you as required by law or for marketing or other purposes via (at its option) email, hard copy, or posting of such notice on the Site. MUEV360 is not responsible for any automatic filtering you or your network provider may apply to email notifications.
Copyright © 2013-2014, MUEV360, Inc. All rights reserved. MUEV360 reserves the right to alter product and services offerings, specifications, and pricing at any time without notice, and is not responsible for typographical or graphical errors that may appear in this or in related documents.
MUEV360, Inc. (“MUEV360” or “we”) warrants this MUEV360 hardware product against material defects in materials and workmanship for a period of one year from the date of purchase (“Warranty Period”) by the original end user purchaser (“you”). Except where prohibited by applicable law, this warranty is nontransferable and is limited to the original purchaser. This warranty gives you specific legal rights, and you may also have other rights that vary under local laws.
Software distributed by MUEV360 with or without the MUEV360 brand name (including, but not limited to, the software that interacts with or that is pre-installed in the product) is not covered under this limited warranty. Refer to the licensing agreement accompanying the software for details of your rights with respect to its use.
MUEV360 does not warrant that the operation of the product will be uninterrupted or error-free. MUEV360 is not responsible for damage arising from failure to follow instructions relating to the product’s use.
If the product is determined to be materially defective during the Warranty Period, MUEV360 will (at its option) (1) repair or replace the product, or (2) refund the price paid, provided that the product is returned to the point of purchase or such other place as MUEV360 may direct with a copy of the sales receipt or dated itemized receipt. Shipping and handling charges may apply except where prohibited by applicable law. MUEV360 may, at its option, use new or refurbished or used parts in good working condition to repair or replace any product. Any replacement product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer or for any additional period of time that may be applicable in your jurisdiction.
This warranty does not cover problems or damage resulting from (1) accident, abuse, misapplication, or any unauthorized repair, modification or dis-assembly; (2) improper operation or maintenance, usage not in accordance with product instructions or connection to improper voltage supply; (3) use of cables or other equipment not supplied by MUEV360; or (4) other causes that are not defects in material and workmanship except where such restriction is prohibited by applicable law. This warranty additionally does not cover products marked as “sample” or sold “AS IS”.
How to Obtain Warranty Support
Before submitting a warranty claim, we recommend you visit the support section at http://muev360.com/contact-us for technical assistance. Valid warranty claims are generally processed through the point of purchase during the first 30 days after purchase; however, this period of time may vary depending on where you purchased your product – please check with MUEV360 or the retailer where you purchased your product for details. Warranty claims that cannot be processed through the point of purchase and any other product related questions should be addressed directly to MUEV360. The addresses and customer service contact information for MUEV360 can be found in the documentation accompanying your product and on the web at https://www.muev360.com/contact-us.
Limitation of Liability
MUEV360 WILL NOT BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER ARISING FROM THE USE OR SERVICE OF THE PRODUCT. IN ADDITION, MUEV360 WILL NOT BE LIABLE FOR ANY LOSS OF PROFITS, REVENUE OR DATA (WHETHER DIRECT OR INDIRECT) OR COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR PRODUCT EVEN IF MUEV360 HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT WHERE PROHIBITED BY LAW, THE WARRANTY AND REMEDIES DESCRIBED ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL, WRITTEN, EXPRESS, STATUTORY OR IMPLIED. Any recovery is limited to repair, replacement, or refund as described above. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.
THE PRODUCT IS NOT INTENDED FOR CONTROL, WHETHER DIRECT OR INDIRECT, OF OR USE WITH INDUSTRIAL, COMMERCIAL, MILITARY OR MEDICAL EQUIPMENT, AND IS NOT INTENDED FOR ANY USE WHERE FAILURE OR FAULT OF THE PRODUCT COULD DIRECTLY OR INDIRECTLY CAUSE RISK OR DAMAGE TO LIFE OR PROPERTY. THIS WARRANTY WILL NOT APPLY IF THE PRODUCT IS USED IN SUCH A MANNER. ANY SUCH USE IS ENTIRELY AT THE USER’S DISCRETION AND RISK. ANY SUCH USER WILL BE SOLELY RESPONSIBLE FOR (AND MUEV360 DISCLAIMS) ANY AND ALL LOSS, LIABILITY, OR DAMAGES RESULTING FROM SUCH USE.
Duration of Implied Warranties
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, MUEV360 DISCLAIMS ALL IMPLIED AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THE WARRANTY PERIOD ABOVE. Some jurisdictions do not allow limitations on how long an implied warranty lasts, or do not allow exclusions or limitations on certain damages, including damages for death or personal injury caused by negligence, so the above limitation may not apply to you.
National Statutory Rights
Consumers in some jurisdictions may have legal rights under applicable national legislation governing the sale of consumer goods. These rights are not affected by the warranties in this limited warranty.
No Other Warranties
No MUEV360 dealer, agent, or employee is authorized to make any modification, extension, or addition to this warranty. Your seller is solely responsible for any other warranties.
Hardware Terms of Sales
Purchase and use of the Product are also subject to the terms and conditions of MUEV360’s End User Software License Agreement and Hardware Limited Warranty.
Information contained on the Store may contain technical inaccuracies or typographical errors. The Store, all content available on the Store, and all related communications are provided on an “as is” basis. We make no representations or warranties as to the completeness, accuracy, adequacy or reliability of any information contained on the Store.
Please note that we reserve the right to change these Terms at any time, so please review them each time you make a purchase from the Store.
Pricing and Availability
All Products offered on the Store are subject to availability. We reserve the right to change prices for Products at any time, and to correct pricing errors that may inadvertently occur.
When you place an order you are making an offer to buy the Product from the Store. By placing an order, you represent and warrant that you are 18 years of age or older, that the information you have provided is true and correct, and that you have the right to use the payment means selected by you.
We reserve the right to accept or decline your order for any reason at any time, including after an order has been submitted, whether or not the order has been confirmed. If we cancel an order after you have already been billed, we will refund the billed amount. We may attempt to contact you if all or a portion of your order is cancelled, or if additional information is needed to complete and accept your order.
All credit, debit and other payment account holders are subject to validation checks and authorization by the card issuer or payment account administrator. If the issuer of your payment card or administrator refuses to authorize payment to us, we will not be liable for any delay or non-delivery.
Shipping & Delivery
The stated delivery period within which you will receive your order is approximate. Goods will be sent to the address given by you in your order (subject to any shipping restrictions, which we may impose in our sole discretion). All shipments are made by third party carriers.
Risk of loss for items passes to you upon delivery of the items to you, and MUEV360 retains title to all Products shipped until we have received final payment in full.
Where ever in the world we sell to if we are required to, we will collect the required taxes. Any sales tax charged will be indicated during the checkout process. If we do not collect sales taxes, you are responsible for any applicable taxes. We do not have the ability to honor tax-exempt entities at the time of order. Tax-exempt entities can request a refund of sales tax paid on an order. To request a refund, please contact us through the contact details at http://muev360.com/contact-us.
International Taxes, Customs Duties and Fees
Depending on your shipping address, you may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”).
If so, you are the importer of record in the destination country and are responsible for all Import Fees, to ensure that the Products can be lawfully imported, and to comply with all laws and regulations of the destination country.
30 Day Return Policy
If within 30 days of shipping you are not completely satisfied with your Product purchased from the Store, you may return it to MUEV360 for a refund. Shipping charges, customs and duties are not refundable. You will also responsible for any shipping charges for sending the Product back to us.
To initiate a refund and to arrange for the return of the Product, call MUEV360 support at the number available at http://muev360.com/contact-us. You are responsible for the costs of shipping the Product back to MUEV360.
Any items damaged due to reasons not covered under our hardware limited warranty (for example, if the Product is damaged due to abuse or dis-assembly of the Product) cannot be accepted back for refund.
National Statutory Rights
Consumers in some jurisdictions may have legal rights under applicable legislation governing the online sale of consumer goods. These rights are not affected or limited by these Terms.
If you experience a problem with your Product, please contact our support team through the contact details at http://muev360.com/contact-us. Warranty returns are limited to reasons in the MUEV360 Hardware Limited Warranty. Should anything need to be serviced or replaced under warranty, return instructions will be provided along with a return merchandise authorization number (RMA) after you have contacted MUEV360 support. Valid warranty returns including both Product and outbound shipping, are processed at no additional charge to the customer.
MUEV360 sells and ships products through the Store to end-user customers only. You may not purchase MUEV360 products for resale, and we reserve the right to refuse or cancel your order, or to deny you any return rights, if we suspect you are doing so.
You agree to comply with all applicable laws, regulations and orders applicable to the export, re-export, transfer or resale of Products. You also acknowledge that we will not take, and will not be required to take any action contrary to such applicable laws. Among other restrictions, note in particular that certain products may not be exported to certain countries, or may be exported only with individual licenses.
The Store is offered by MUEV360 from its offices in Kowloon, Hong Kong, S.A.R. of China. Documentation in or available through the Store, including these Terms, the End User Software License Agreement, and the Hardware Limited Warranty, may only be in the English language. Product documentation, including manuals, instructions, and safety warnings, may only be available in the English language. The Products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements.
If you have any questions or inquiries regarding these Terms or any order or purchase, please contact the MUEV360 support team through the contact details at http://muev360.com/contact-us. Please note that e-mail communications will not necessarily be secure, so please do not include credit card information or other sensitive information in your e-mail correspondence with us.
DK Corporation Holdings Limited d/b/a MUEV360
Block B 25-27 Tai Yao Street
Chung Hing Industrial Mansions
San Po Kong, Hong Kong, S.A.R. of China
+86 760 8550 1989